This is where we explain to our customers and potential customers how this information will be handled and it is important so we can understand how your business handles information. This needs to be at the top or bottom of your website as a hyperlink that everyone can click on and read the information.
This is our privacy policy:
"SMS opt-in or phone numbers for SMS are not being shared with any third party and affiliate company for marketing purposes."
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Here You have The SMS Terms and Conditions that you need to add to your privacy policies.
1. How We Collect Your Personal Information:
This section should explain how you collect data, such as through website forms, cookies, emails, or offline interactions.
2. What Personal Information We Collect:
List the types of data you collect, such as names, email addresses, phone numbers, IP addresses, or sensitive data like financial or health information.
3. How We Use Your Personal Information:
Explain how you use the data, such as for providing services, improving user experience, or sending marketing communications.
4. How and Why We Share Personal Information with Third Parties:
Be transparent about any data-sharing practices, including third-party services or affiliates, and the purpose of sharing.
5. SMS Consent: Your phone number and SMS consent will never be shared or sold to any third party or affiliates for marketing purposes.
SMS Terms & Conditions
1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from EZMM Software. LLC; Break Fix Pros you may receive messages related to the following "remote support session appointments, and where applicable onsite services appointments":
Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread, instead, make sure the customer adds the matching use cases to this portion of the Terms info}.
Example: "Hello, this is a friendly reminder of your upcoming appointment with Break Fix Pros expert (NAME) [online] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time."
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [3] SMS messages per week related to your [appointment set, appointment reminder/billing, etc.].
Example:
"Message frequency may vary. You may receive up to 3 SMS messages prior to your appointment regarding your appointments or account status."
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from [EZMM Software, LLC, Break Fix Pros] in the following ways (This is an example. Please include the method used.)
Verbally, during a conversation
By submitting an online form
By filling out a paper form
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary
Checkbox
We acknowledge the significance of obtaining explicit consent when it comes to SMS messaging. To ensure compliance with SMS registration regulations and respect for customers' preferences, we kindly request the implementation of the following verbiage in the opt-in process:
"By checking this box, you agree to receive SMS messages about Appointment reminders, follow-up messages, billing inquiries, and customer care from [EZMM Software, LLC; Break Fix Pros]. Reply STOP to opt-out at any time. For help, text [6055014310]. Message data rates may apply. Messaging frequency may vary. See our Privacy Policy here: [https:/breakfixpros.com/privacy.html] and SMS terms and conditions [https://breakfixpros.com/terms]."
It is crucial to note that this opt-in should be entirely optional. Customers should have the freedom to choose whether they wish to receive SMS communications from the company or not. This option should be presented as unchecked by default.
For your reference, please find a sample below: